This page explains the current InvoiceQuro policy in plain language. Amplest Digital Solutions Limited operates InvoiceQuro. Contact us if you need help understanding how it applies to your account.
What this covers
This policy covers the fee for an InvoiceQuro subscription. InvoiceQuro is software operated by Amplest Digital Solutions Limited. An international subscription is sold by Paddle as seller of record. For that checkout, this policy follows the Paddle Refund Policy at paddle.com/legal/refund-policy and the Paddle Buyer Terms at paddle.com/legal/buyer-terms. If those terms or the law give you a stronger right, that stronger right applies.
Refund window
You may request a refund within 14 days of the payment date. In South Korea, Brazil, China and Canada, a consumer may cancel within 7 days of the payment date and receive a full refund. In Singapore, a consumer may cancel within 5 days of the payment date and receive a full refund. In the European Union, the EEA, Switzerland, the United Kingdom, Turkey and Israel, a consumer may withdraw within 14 days of the first payment. In the United Kingdom, a yearly subscription also has a new 14-day withdrawal period starting on the day it renews for another year. A later renewal payment follows the same Paddle Refund Policy.
How to ask
Use the link in your Paddle receipt or subscription email, or go to paddle.net and choose Request refund. You can also write from the Contact page and include the account email and the payment date. An approved refund is returned to the same payment method where possible, within 14 days of approval. A withdrawal made through the Paddle customer portal during the withdrawal period is refunded within 14 days of the request.
Cancellation
You can cancel at any time from Subscription in your account, from the manage-subscription link in the Paddle receipt, or from the Contact page. Cancellation takes effect at the end of the current billing period and stops the next payment. If a refund is issued, access to the paid plan ends.
Technical problems
If you cannot use the paid plan because of a fault in InvoiceQuro, contact us first from the Contact page. If we cannot put it right, ask Paddle for a refund from the receipt link and include what we told you. Where there is evidence of that fault, Paddle refunds in line with consumer protection law.
Nigeria subscriptions
A Nigeria subscription is charged in naira through Paystack. The refund window is 14 days from the payment date. Send the request from the Contact page with the account email and the payment date. An approved refund is returned to the same payment method where possible, within 14 days of approval.
Abuse
A refund is not issued where there is evidence of fraud, refund abuse, or other manipulative behaviour. This does not remove a right the law gives you.
Payments from your own customers
Money a customer pays on an invoice you sent is not an InvoiceQuro subscription fee. This refund window applies only to the InvoiceQuro plan.