InvoiceQuro

FAQ

Questions, answered plainly

What business owners usually want to know before getting started.

Do I need an account?+

Yes. The website asks you to create an account with your name, email, business name, country and currency. That account keeps your businesses, customers and documents available when you sign in again. A code is sent to your email so you can confirm the address.

Where can I use InvoiceQuro?+

Use InvoiceQuro in a modern browser or get the Android app on Google Play. Visit Get the App for the latest mobile availability, including iPhone and iPad.

What details does a business need?+

A business needs a name, street address, city, state or region, country, currency and email. Phone, postal code and website are optional. You can also add a logo, signature, tax number, registration number, bank details, default terms and an invoice footer. Those details appear on the documents and PDFs.

Can I use my own company name, logo and currency?+

Yes. Each business uses the name, logo and currency you save. Invoices, quotations and receipts use that currency, and a payment has to use the same currency as the invoice.

Can I choose my own tax name?+

Yes. Add each rate with the name you use, such as VAT, GST or sales tax, and the percentage. You can mark one rate as the default and choose a rate on a product or a document.

Can I keep more than one business?+

Yes, when your plan allows another business. Each business has its own customers, products, documents and payment details. Switch to the business you want to work in.

What documents can I create?+

Create invoices, quotations and receipts, plus delivery notes for products delivered or services completed. Eligible plans also include credit notes. Reuse customers, products and services, and add notes, terms and business payment details.

Can I choose how a document looks?+

Yes. Pick a built-in template. The same layout is used on screen, on the saved document and on the PDF.

How does a quotation become an invoice?+

Send the quotation by email and the customer gets a link to review and accept it. You can also mark it accepted yourself after you confirm that choice. Accepting does not create the invoice. When the quotation is accepted, you convert it once, and InvoiceQuro prepares a draft invoice from it.

Can I email a document to a customer?+

Yes. The message is sent from InvoiceQuro, and replies go to your business email. Downloading a PDF marks the document issued. Sending it by email marks it sent.

Can a customer open a document without an InvoiceQuro account?+

Yes. The link you send opens the document for that customer. They can review a quotation and accept it from the link. They do not need their own InvoiceQuro account.

Can an invoice have several payments?+

Yes. Record a full payment or part of the balance. Each payment creates a receipt, and the invoice shows paid or partly paid. You choose whether to email the receipt for a payment you record yourself. A payment made online sends the receipt email.

Can I show my bank details on an invoice?+

Yes. Add the bank transfer details for the current business under Tools, then Payments. The customer sees those details with the invoice.

Can customers pay an invoice online?+

When your plan includes online payments, connect a provider for that business: Paystack, Flutterwave, Stripe, PayPal, Razorpay or Checkout.com. The customer pays from the invoice link, using the account you connected. That sale is between you and your customer.

Will InvoiceQuro add branding to my PDF?+

Your business name and details stay on the document. Plans that include removing InvoiceQuro branding leave the small InvoiceQuro footer off. Other plans show that footer. The pricing page lists which plans include it.

What does each plan include?+

Free, Premium, Premium Plus and Custom are listed on the pricing page, with the price and the features before you pay. Some tools, such as online payments, reports, credit notes, recurring invoices and email reminders, are included only on the plans that list them.

What does “per 30 days” mean?+

A line such as “Create 5 invoices per 30 days” is how many you can create in each 30-day period. On a paid plan the period follows the subscription date. On Free it follows the day the account was created. The count starts again after 30 days. Deleting a record does not give that allowance back. Unlimited means there is no cap. The same rule covers quotations, receipts and customers. “Keep up to 2 businesses” is the most the account can keep. It does not start again after 30 days.

Is there a free trial?+

A paid plan may offer a free trial. The number of days and the price after the trial are shown on the pricing page. Each account can use one trial, and the trial itself is not charged.

Can I move to a lower plan?+

You can move to a higher plan from your account. A move to a lower plan is arranged with us from the Contact page.

What happens when my subscription ends?+

The account keeps that plan for a grace period. If payment is not completed before the grace period ends, the account moves to the Free plan.

How do custom plans work?+

Tell us what you need from the pricing page. We reply with a price, and there is no checkout until you agree.

Can invoices be created on a schedule?+

When your plan includes recurring invoices, you can save a schedule. It can create the next invoice for you and, if you choose, email it.

Can InvoiceQuro remind a customer about an unpaid invoice?+

When your plan includes email payment reminders, you can save rules that send an email before or after the due date. Reminders are sent by email.

What is a credit note?+

When your plan includes credit notes, you can record a credit and apply it to an invoice. The amount the customer still owes goes down by that credit.

What reports are available?+

Reports have individual plan access. Explore sales summary, expenses by category and top customers and products; eligible plans add tax summary, aged receivables, cash flow, detailed sales and payment lists, profit & loss and comparisons, inventory valuation and report exports. Check the current plan comparison for what is included.

Can I manage stock, suppliers and expenses?+

Yes. Record expenses with categories and receipt attachments. Eligible inventory plans also let you track quantities and reorder levels, review stock movements and save supplier details.

Can my team use the same business?+

On eligible plans, invite team members by email and assign Admin, Sales or Viewer roles. Seat allowances and permissions apply; each person uses their own login.

Will editing a product change an issued or paid invoice?+

No. Editing a saved product or service changes the catalogue record, not the saved line items on an issued or paid invoice.

Can I preview and share receipts?+

Yes. Open a receipt to preview it, download its PDF, email or share it, and review its history. Editable receipt reference and description fields do not change the recorded payment amount.

Can I add a signature and payment details?+

Add your business bank details, notes and terms to your documents. Document signatures and the signature library are available on eligible plans.

Can I discuss a custom plan inside the app?+

Yes. Talk to us under Custom on the subscription page opens a custom plan request. Keep your messages and support replies in one thread; the website contact form is another way to reach us.

Can I download my records?+

Yes. From the business tools you can download customers, products, invoices, quotations and payments. Under Data & security you can also download a copy of the account data.

Can I restore something I deleted?+

Deleted drafts and unused records stay in Trash for 90 days, and you can restore them from there. Deleting the whole account is separate and cannot be undone.

How do I delete my account?+

Open Account settings. Download your records first if you want a copy. Deleting asks for your password, then removes the login and every business you own.

I forgot my password. How do I get back in?+

Use Forgot password on the sign-in page. If the account exists, a reset link is sent to that email.

Does InvoiceQuro file my taxes?+

InvoiceQuro prepares your invoices, quotations, receipts and records. Tax returns and filings remain your responsibility.

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